Technology is central to how your business operates, supports clients, and scales. But whether you have no internal IT at all or a small team stretched thin, managing it effectively is a challenge.
Maybe your “IT department” is just the person who knows the Wi-Fi password. Or maybe you do have someone handling tech, but they’re juggling too much, and critical issues still fall through the cracks. Either way, it might be time to take a closer look at Managed IT Services.
In this guide, we’ll explain what Managed IT is, break down what it typically includes (in easy terms), and show how solutions like PartnerIT’s All Covered Managed Services help teams stay supported, protected, and productive.
What Is Managed IT?
Managed IT is an outsourced service model where a third-party provider takes responsibility for the ongoing management, monitoring, and support of your business technology. This includes everything from your network and devices to cybersecurity, cloud tools, and IT strategy.
In short, you get a trusted partner who handles your day-to-day IT needs and long-term planning, without having to build a full internal IT department.
PartnerIT’s All Covered Managed Services are designed specifically for Canadian businesses seeking this level of support. It’s a proactive, all-in-one solution that keeps your tech running efficiently and securely, while freeing up your team to focus on their actual work.
What’s Included in Managed IT Services?
While features vary by provider, here’s what you can expect from a comprehensive managed IT solution like All Covered—especially if your team isn’t technical.
1. 24/7 Monitoring and Maintenance
We continuously monitor your network, systems, and devices to catch issues early and minimize downtime. Regular patching, software updates, and performance tuning are handled without your team needing to chase them.
Why it matters: This means fewer slowdowns and fewer surprises.
2. Responsive Helpdesk Support
Whether it’s a printer problem, email issue, or login error, your staff has fast access to friendly support. No jargon. No tickets that go unanswered. Just straightforward help when you need it to keep the day moving.
Why it matters: Your team can get back to work quickly, without relying on internal tech “workarounds.”
3. Cybersecurity Protection Built In
Cybersecurity isn’t an add-on anymore. It should be part of your technology setup. All Covered Managed IT includes managed antivirus, firewall management, phishing protection, multi-factor authentication (MFA), and additional cybersecurity training for staff.
Why it matters: It’s protection for both your systems and your people, with less risk and more resilience.
4. Cloud and Software Management
Using Microsoft 365, Dropbox, QuickBooks, or other cloud apps? We manage user accounts, permissions, integration, and troubleshooting, so the tools you rely on work consistently across your team.
Why it matters: This reduces tech clutter and ensures everyone’s working from the same playbook.
5. Backup and Disaster Recovery
We set up regular, secure backups and have a recovery plan in place, so if your system crashes, data is accidentally deleted, or ransomware infects your system, your business can recover quickly.
Why it matters: Business continuity shouldn’t depend on luck or outdated hard drives.
6. Strategic IT Planning
What happens when your team grows, or you open a new location, or want to move more services to the cloud? All Covered includes ongoing IT guidance tailored to your goals and to help futureproof your business.
Why it matters: Technology should support your business, not hold it back.
Why This Matters for Non-Technical Teams
If you’re not a tech company, managing tech likely isn’t your main priority, nor do you want it to be. Managed IT services are designed to simplify the technology experience for everyone, and give your team time to focus on what they do best.
Managed IT services give your team:
- A single point of contact for all IT needs
- Less downtime and faster issue resolution
- Stronger cybersecurity with less effort
- Clear planning, so you don’t overspend or fall behind
- More time to focus on customers, clients, and growth
Whether your team is fully remote, hybrid, or in-office, All Covered was built to support how small businesses actually operate.
Why Businesses Choose PartnerIT’s All Covered Managed Services
Technology should feel like an advantage, not a liability. That’s the thinking behind All Covered, our managed IT solution built for small and mid-sized businesses that need reliable, right-sized support.
We designed All Covered for companies that:
- Don’t have dedicated IT staff
- Are growing fast or relying on outdated systems
- Want to strengthen security without adding internal overhead
- Prefer clear monthly pricing and a proactive partner, not band-aid fixes
Based in London, Ontario, we support organizations across industries, including finance, legal, healthcare, and retail. What they all have in common is the need for technology that works behind the scenes without causing daily friction.
If your team is spending too much time troubleshooting—or avoiding tech issues entirely—it might be time to rethink your approach.
With PartnerIT, you don’t just get someone to fix problems. You get a strategic partner who helps you plan ahead, stay protected, and use technology to move your business forward.
Curious what All Covered could look like for your team? Let’s talk Managed IT.
