Our All Covered™ Helpdesk is part of our All Covered™ Managed IT Services packaged offering.
If your team can’t work because of IT or cybersecurity issues, every minute costs your business money.
With PartnerIT’s All Covered™ Helpdesk, we guarantee that every service ticket is triaged within 15 minutes.
Our local London, Ontario IT team resolves most problems remotely within the hour or can visit on-site for any in-person resolutions.
We’re not a call centre, and we don’t send your problems to another team overseas. We’re committed to being a local IT team that you can partner with for success. Whether it’s simple password assistance or a more complicated technical issue, we’re here and ready to help.
It’s our commitment to ensure your IT issues get the attention they deserve.
With our industry-leading Service Level Agreement (SLA), every helpdesk ticket is acknowledged and triaged within 15 minutes by a member of our team.
We focus on providing quick response times and resolutions so you can stay productive with minimal downtime.
There are day-to-day issues our IT team can assist with, including password resets, printer troubleshooting, and software problems.
When you have more complex IT needs like network security, running system updates, or finding the right cloud solution, we’re here to help.
Most IT issues can be resolved remotely, but when on-site expertise is needed, our team of IT experts are there to support.
You’re not dealing with automated robots when you need IT help. We’re a local IT team in London, Ontario, providing friendly, efficient service.
Minimize Downtime:
We have a 15-minute Service Level Agreement (SLA), which means a member of our team will acknowledge your IT concerns within minutes.
Expert Guidance:
Our team of IT professionals brings their industry experience to provide IT solutions tailored to your business needs.
Transparency in Response:
When your IT is affected, our team can provide a clear cause and resolution that leaves nothing to be questioned.
Reliable Logs
Your team’s IT helpdesk tickets are submitted to a central point, enabling us to address them efficiently while keeping them logged.
Proactive IT Solutions:
Before additional IT problems appear on your radar, our team can proactively review your IT infrastructure and propose resolutions.
Complete Peace of Mind
You’ll never have to worry about fixing IT problems and finding your own IT solutions. We’ll take care of it for your team.
PartnerIT is more than just a helpdesk – we’re your trusted IT partner. Our team has years of experience helping businesses resolve technical issues efficiently and effectively. We take pride in being local experts, delivering personalized, responsive support that larger IT firms simply can’t match.
If you want a reliable helpdesk support team that responds to your IT and cybersecurity issues as quickly as they arise, talk to us and see how we can help.
Contact us today and learn more about our Helpdesk services
